Today I got a dozen beautiful roses – and they weren’t from my husband. Now before I set the rumor mill on fire, they were from one of the Customer Service Agents at the Honest Company, Nick S.
I’m not exactly sure what I did to deserve these flowers but I will certainly take them and enjoy them – they are beautiful!
Even before my flower delivery, I was a huge fan of the Honest Company and their products. We have been using their diapers and cleaning supplies for almost two year now and I can’t imagine going back to our old products.
They run a lot of fun promotions, too! Around the holidays they tend to offer a free item for each bundle you have (I have two – diapers & wipes and household essentials). This year I got a really nice tote and a HUGE zipper pouch that I plan on using for diapers and wipes. And they always include a little something special in their holiday bundle shipments. This year it was organic sugar cookie mix and a snowflake cookie cutter. I can’t wait to try these out with Lucas!
Not only are their products amazing (the only product I haven’t cared for is the shampoo/body wash, I didn’t like the way it made my hair feel) but their customer service is outstanding.
I “met” Nick S. – the sender of my amazing bouquet – earlier this month when I had an issue with my latest bundle order. My laundry detergent had leaked and there was a gross orange “liquid” on one of my diaper packs. Nick was great! He sent me out new products to replace the damaged ones right away. He also applied a 20% off credit to my account for my next order. He did ask that I email a few photos I had taken of the diapers so they could pass it along to their quality control department. I did that and in his response he told me I could email him personally with any issues I had instead of taking the time to call. The only other place I’ve ever received customer service like that is the Walt Disney Travel Company.
So now I have this beautiful bouquet of a dozen pink and yellow roses and a very warm and fuzzy feeling toward a company I already really loved! Well played, Honest Company, well played!
Have you tried any Honest Company products? Would you like to? Just click here to sign up for a free trial of their diapers, essentials or vitamin bundles. Please note though that unless you notify them, requesting the free sample will enroll you in their bundle service. But like I said, their customer service is great so if you’re not happy with the product it will only take a few seconds to unsubscribe!